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In Partnership with LeadingAge Nebraska, you are invited to... Ignite Your Potential, Inspire Your Team CLICK HERE TO REGISTEREmbark on a transformative journey towards exceptional leadership with this webinar series tailored specifically for aging services professionals. Led by leadership expert Paul Rieken of Normative Point, LLC, this comprehensive 9-webinar program promises to equip you with the essential skills and strategies to elevate your team and drive organizational success. For maximum flexibility, the 9 webinars will be delivered in three parts, comprised of 3 webinars each. Descriptions of each 3-webinar block are below. Sign up for one part or the whole series! PART TWO: The Art and Science of Employee Coaching (6 hours) is designed to equip individuals with the practical knowledge and skills necessary for effective employee coaching. Through interactive discussions, case studies, and virtual role-playing exercises, participants will better understand employee coaching principles and practices and enhance their coaching skills. Wednesday, December 4, 11, and 18th, 2024, 2-4 pm ET each day PART THREE: Building a Culture of Exceptional Customer Service (3 hours) will equip participants with the tools and knowledge to develop a culture of exceptional customer service. Through interactive discussions, case studies, and role-playing exercises, participants will develop a deeper understanding of customer service principles, learn how to apply them professionally, and be prepared to impact their organization positively. Wednesday, January 8, 15, and 22, 2025, 2-3 pm ET each day FULL 9-WEBINAR SERIES: The full 9-webinar series includes all 12 hours of content. PRICING & DEADLINES: CANCELLATION POLICY: No cancellations will be accepted for these webinars. Substitutions are welcome but notification of the substitution must be sent to LeadingAge Nebraska staff 24 hours prior to the start of each session.
Paul holds a master's degree in organizational performance and a bachelor's degree in human and social services administration from Bellevue University. He and his wife, Jennifer, live in Lincoln, Nebraska. In his free time, Paul enjoys football, writing, music, and spending time with family and friends. Comments about Paul Rieken from LeadingAge members: "Paul is a great speaker! Makes it fun and interesting!" Questions about this program? Contact Natalie McCormick, Director of Marketing & Professional Development, LeadingAge Nebraska. 402-327-9252 or [email protected] |
ABOUT OUR SPEAKER: Paul Rieken founded Normative Point, LLC, to facilitate transformative development initiatives designed to significantly improve the performance, outcomes, and morale of teams, leaders, and organizations. Paul has over twenty-seven years of leadership experience across the private and public sectors, beginning as a front-line supervisor and steadily ascending to positions of increased responsibility. He has held pivotal roles such as team leader, department director, chief training officer, staff training coordinator, facility manager, program coordinator, staff training and development director, behavioral learning advisor, and executive director. Paul's career has spanned the fields of juvenile justice, intellectual disabilities, senior living, training and development, and education. Throughout his career, he has facilitated thousands of hours of development initiatives and spearheaded several successful performance, talent, and change management initiatives for various organizations.